Senior Hospitality Guest Relations Manager Job Vacancy in Bishoftu, Ethiopia – Hospitality & Tourism

Job Description

Position: Senior Hospitality Guest Relations Manager

Company: Marriott International Ethiopia

Location: Bishoftu, Ethiopia

Experience: 5+ years

Education: Bachelor’s Degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Front Office

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Marriott International is a global leader in the hospitality industry, operating a vast portfolio of brands that cater to diverse traveler needs. In Ethiopia, we are committed to delivering world-class service and creating unforgettable experiences for our guests. As part of our growing presence in the region, we focus on luxury, comfort, and cultural integration. We provide exceptional career opportunities in Ethiopia for professionals who are passionate about service excellence and leadership. Our mission is to redefine hospitality through innovation and a deep commitment to guest satisfaction, ensuring that every stay is unique and memorable.

Our presence in Bishoftu allows us to tap into the growing tourism sector of the country. We are currently hiring in Ethiopia to expand our leadership team and maintain our high standards of excellence. For more information on our global standards, visit https://ethiopiajobssearch.com.

Job Overview

The Senior Hospitality Guest Relations Manager will play a pivotal role in ensuring that every guest at our Bishoftu property receives personalized and exceptional service. This role is designed for a high-level professional who understands the nuances of luxury hospitality and can lead a team to exceed guest expectations. You will be responsible for managing guest feedback, overseeing the guest relations team, and implementing strategies to enhance guest loyalty. This is a critical position for anyone seeking employment in Ethiopia within the premium hospitality sector. You will act as the face of the hotel, ensuring that all guest interactions reflect the prestige of the Marriott brand.

Key Responsibilities

• Lead and mentor the guest relations team to deliver personalized service to every guest.
• Manage and resolve complex guest complaints and feedback to ensure total satisfaction.
• Develop and implement guest engagement strategies to increase repeat visits and loyalty.
• Collaborate with Housekeeping and Food & Beverage departments to ensure seamless guest experiences.
• Monitor guest satisfaction scores and implement corrective actions based on data.
• Oversee VIP guest arrivals and ensure all special requirements are met with precision.

Required Skills

• Advanced communication and interpersonal skills in English and local languages.
• Strong leadership and team management capabilities.
• Exceptional problem-solving skills under high-pressure situations.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Deep understanding of luxury hospitality standards and guest psychology.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in luxury service management are highly preferred.

Experience

A minimum of 5 years of experience in a high-end hotel environment, with at least 2 years in a supervisory or managerial role within guest relations or front office operations.

Salary

The monthly salary for this position ranges from 45,000 to 65,000 SSP, depending on experience and performance metrics.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness insurance.
• Global career mobility within the Marriott network.
• Employee discounts at various international properties.
• Professional development and leadership training programs.

Explore more career paths via https://cameroonjobsearch.com/.

Training

• Intensive Marriott Brand Standards training.
• Advanced leadership and emotional intelligence workshops.
• Customer relationship management (CRM) software training.
• Conflict resolution and de-escalation techniques.

Working Environment

The working environment is fast-paced, professional, and highly interactive. You will work in a luxury setting that requires impeccable grooming and a positive, proactive attitude. While the role is primarily based in Bishoftu, it requires flexibility to work various shifts, including weekends and holidays, to ensure consistent guest coverage.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. Please ensure all documents are submitted through our official recruitment portal. For more job vacancies, check https://algeriajobsearch.com/.

Equal Opportunity Statement

Marriott International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.