International Freight Forwarding Coordinator Job Vacancy in Jimma, Ethiopia – Logistics & Supply Chain

Job Description

Position: International Freight Forwarding Coordinator

Company: DHL Global Forwarding Ethiopia

Location: Jimma, Ethiopia

Experience: 3-5 years in international freight forwarding or logistics coordination

Education: Bachelor’s degree in Business Administration, Logistics, Supply Chain Management or related field

Employment Type: Full-time

Industry: Logistics & Supply Chain

Department: Operations

Salary: 120,000 – 180,000 SSP per month

Vacancies:1

Company Overview

DHL Global Forwarding Ethiopia is a leading provider of international air, ocean and road freight services, operating under the globally recognised DHL brand. With a strong commitment to reliability, speed and customer satisfaction, DHL Ethiopia connects local businesses in Jimma and across the nation to markets worldwide. As part of a network that spans more than 220 countries and territories, DHL offers innovative logistics solutions, advanced tracking technology and a culture that values diversity, sustainability and continuous improvement. Joining DHL means becoming part of a dynamic team that drives trade, supports Ethiopia Jobs and contributes to the country’s economic growth.

Job Overview

The International Freight Forwarding Coordinator will manage end‑to‑end shipment processes for import and export customers, ensuring compliance with international regulations, optimal routing and timely delivery. This role serves as the primary point of contact between shippers, carriers, customs authorities and internal teams. The coordinator will leverage DHL’s digital platforms to monitor cargo, resolve issues and provide proactive communication to clients. The position offers a unique opportunity to develop expertise in global logistics while contributing to the success of a world‑class organization. For more information about DHL’s career pathways, visit https://ethiopiajobssearch.com/. This role is a key component of DHL’s commitment to Hiring in Ethiopia and expanding Career Opportunities in Ethiopia.

Key Responsibilities

• Coordinate international shipments from origin to destination, selecting appropriate modes and carriers.
• Prepare and verify export/import documentation, including commercial invoices, packing lists, certificates of origin and customs declarations.
• Monitor shipment status using DHL’s tracking systems, providing real‑time updates to customers.
• Resolve freight discrepancies, delays, and claims in collaboration with carriers and customs brokers.
• Ensure compliance with Ethiopian customs regulations, Incoterms, and international trade laws.
• Collaborate with sales, warehouse and finance teams to guarantee accurate billing and inventory control.
• Maintain and update customer records in the DHL Global Forwarding system.
• Identify opportunities for process improvement and cost optimisation, supporting the company’s sustainability goals.

Required Skills

• Strong knowledge of international freight forwarding, customs procedures and Incoterms.
• Excellent communication and negotiation skills with carriers and clients.
• Proficiency in DHL’s logistics software and Microsoft Office Suite.
• Analytical mindset with the ability to troubleshoot complex shipment issues.
• Attention to detail and high level of accuracy in documentation.
• Ability to work under pressure and meet tight deadlines.
• Customer‑focused attitude with a commitment to service excellence.
• Fluency in English; knowledge of Amharic or Afaan Oromo is an advantage.

Education

A bachelor’s degree in Business Administration, Logistics, Supply Chain Management, International Trade or a related discipline is required. Relevant certifications such as FIATA, IATA or a Certified International Freight Forwarder (CIF) qualification are considered a plus.

Experience

Applicants should have 3‑5 years of hands‑on experience in international freight forwarding, customs brokerage or a similar logistics role. Experience working with multinational clients and handling multimodal shipments will be highly valued.

Salary

The compensation package ranges from 120,000 to 180,000 SSP per month, commensurate with experience and qualifications. The package includes performance‑based incentives, health insurance, and a retirement savings plan.

Benefits

• Comprehensive health and dental coverage.
• Retirement savings scheme.
• Annual performance bonus.
• Paid annual leave and public holidays.
• Employee assistance program.
• Opportunities for international assignments and career progression.

Training

• On‑boarding program covering DHL systems, compliance and safety.
• Continuous professional development through DHL Academy courses.
• Access to industry certifications and workshops.
• Mentorship from senior logistics specialists.
• Regular webinars on global trade trends and technology updates.

Working Environment

DHL offers a collaborative, fast‑paced environment where teamwork and innovation are encouraged. The Jimma office is equipped with modern facilities, ergonomic workstations and secure access to DHL’s global network. Employees benefit from a culture that promotes work‑life balance, diversity and inclusion, making it an attractive destination for Jobs in Ethiopia.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the DHL Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment. Please ensure all documents are uploaded in PDF format.

Equal Opportunity Statement

DHL Global Forwarding Ethiopia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, regardless of gender, ethnicity, religion, disability or sexual orientation. Our hiring practices support Employment in Ethiopia and reflect our dedication to fairness and respect.