E-commerce Operations Manager Job Vacancy in Dire Dawa, Ethiopia – Retail & E-commerce

Job Description

Position: E-commerce Operations Manager

Company: Jumia Ethiopia

Location: Dire Dawa, Ethiopia

Experience: 5+ years in e-commerce operations, preferably in emerging markets

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail & E-commerce

Department: Operations

Salary: SSP 180,000 – 250,000 per month

Vacancies:1

Company Overview

Jumia Ethiopia is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion and household essentials. As part of the broader Jumia Group, the company leverages cutting‑edge technology, data‑driven insights, and a robust logistics network to deliver a seamless shopping experience across Ethiopia. With a strong commitment to digital inclusion, Jumia Ethiopia is expanding its footprint in key urban centers, creating new career opportunities and contributing to the growth of the Ethiopian digital economy. This role offers a unique chance to be part of a fast‑growing sector, supporting Ethiopia Jobs, Jobs in Ethiopia, and broader Career Opportunities in Ethiopia.

Job Overview

The E-commerce Operations Manager will lead end‑to‑end operational processes that ensure efficient order fulfillment, inventory management, and customer satisfaction. Reporting to the Head of Operations, you will collaborate with cross‑functional teams including Marketing, Technology, Finance, and Customer Service to optimize the online shopping journey. This position plays a pivotal role in scaling Jumia Ethiopia’s operations, driving performance metrics, and supporting the company’s mission of becoming the most trusted e‑commerce platform in the region. For more information about our mission, visit our main website.

Key Responsibilities

• Design, implement, and continuously improve order processing workflows to achieve a 99% on‑time delivery rate.
• Manage inventory levels across multiple fulfillment centers, ensuring optimal stock availability while minimizing excess.
• Lead a team of operations supervisors, analysts, and warehouse staff, fostering a culture of accountability and continuous improvement.
• Collaborate with the Technology team to integrate automation tools, data analytics, and AI‑driven forecasting models.
• Monitor key performance indicators (KPIs) such as order cycle time, fulfillment cost per order, and customer satisfaction scores, and develop action plans to address gaps.
• Coordinate with Logistics partners to negotiate rates, improve last‑mile delivery efficiency, and expand coverage to new neighborhoods.
• Ensure compliance with local regulations, tax requirements, and safety standards in all operational activities.
• Prepare regular operational reports for senior leadership, highlighting trends, risks, and opportunities.

Required Skills

• Strong analytical mindset with proficiency in data visualization tools (e.g., Power BI, Tableau).
• Excellent leadership and people‑management capabilities.
• Deep understanding of e‑commerce supply chain dynamics, including warehousing, last‑mile delivery, and returns management.
• Ability to negotiate and manage vendor relationships effectively.
• Proficiency in ERP or OMS platforms; experience with Jumia’s proprietary systems is a plus.
• Exceptional communication skills in English and Amharic; knowledge of Afaan Oromo is advantageous.
• Problem‑solving orientation with a track record of implementing process improvements.

Education

The ideal candidate holds a Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline. Advanced certifications such as APICS CPIM, PMP, or a Master’s degree are considered a strong advantage.

Experience

Applicants must have a minimum of five years of progressive experience in e‑commerce operations, preferably within fast‑growing markets. Experience managing multi‑site fulfillment networks and leading cross‑functional projects is essential.

Salary

The compensation package ranges from SSP 180,000 to SSP 250,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and profit‑sharing opportunities are also part of the total rewards.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Annual paid leave and public holiday entitlements.
• Professional development allowance and tuition reimbursement.
• Employee discount program for Jumia marketplace purchases.
• Transportation allowance or company‑provided vehicle for senior staff.

Training

• Onboarding program covering Jumia’s technology stack, operational standards, and company culture.
• Leadership development workshops and mentorship opportunities.
• Access to online learning platforms for continuous skill enhancement.

Working Environment

Jumia Ethiopia offers a dynamic, collaborative workspace located in Dire Dawa’s modern business district. The office features open‑plan areas, meeting rooms equipped with video‑conferencing tools, and dedicated breakout zones to encourage innovation. Employees benefit from a flexible work‑from‑home policy, fostering work‑life balance while maintaining high performance standards.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the Jumia Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for virtual interviews.

Equal Opportunity Statement

Jumia Ethiopia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. Our hiring practices support Ethiopia Jobs, Jobs in Ethiopia, and the broader goal of equitable employment in Ethiopia.