Retail Banking Relationship Manager Job Vacancy in Addis Ababa, Ethiopia – Banking & Finance

Job Description

Position: Retail Banking Relationship Manager

Company: Standard Chartered Bank Ethiopia

Location: Addis Ababa, Ethiopia

Experience: Minimum 5 years in retail banking or financial services

Education: Bachelor’s degree in Business Administration, Finance, Economics or related field

Employment Type: Full-time

Industry: Banking & Finance

Department: Retail Banking

Salary: 120,000 – 180,000 SSP per month

Vacancies:1

Company Overview

Standard Chartered Bank Ethiopia, a subsidiary of the global Standard Chartered Group, has been operating in Ethiopia since 2009. The bank offers a comprehensive suite of retail, corporate, and investment banking services, supporting the country’s economic growth and financial inclusion. With a strong commitment to innovation, sustainability, and community development, Standard Chartered is recognized as a leading employer for Ethiopia Jobs and provides numerous Career Opportunities in Ethiopia. As part of its mission to deliver “Here for good,” the bank continuously invests in talent development, digital transformation, and responsible banking practices, making it an attractive destination for ambitious professionals seeking Employment in Ethiopia.

Job Overview

The Retail Banking Relationship Manager will be responsible for acquiring, managing, and growing a portfolio of high‑value retail customers in Addis Ababa. This role involves delivering personalized banking solutions, cross‑selling products, and ensuring an exceptional customer experience. The successful candidate will work closely with product specialists, credit analysts, and digital teams to meet sales targets while adhering to compliance and risk standards. This position is a prime example of Jobs in Ethiopia that provide growth and aligns with the bank’s Hiring in Ethiopia strategy. For more information about the bank’s culture and values, visit our career portal.

Key Responsibilities

• Identify and acquire new high‑net‑worth retail clients through proactive outreach, referrals, and networking events.
• Maintain and deepen relationships with existing customers by providing tailored financial advice and solutions.
• Cross‑sell a full range of banking products, including savings accounts, credit cards, personal loans, mortgages, and investment services.
• Conduct thorough credit assessments and collaborate with the credit department to approve loan applications.
• Achieve monthly and quarterly sales targets while ensuring compliance with regulatory and internal policies.
• Prepare and present regular portfolio performance reports to senior management.
• Stay updated on market trends, competitor activities, and emerging digital banking tools.
• Participate in community outreach programs to promote financial literacy and the bank’s brand.

Required Skills

• Strong interpersonal and communication skills with the ability to build trust quickly.
• Proven sales acumen and a track record of meeting or exceeding targets.
• In‑depth knowledge of retail banking products and services.
• Analytical mindset for credit evaluation and risk assessment.
• Proficiency in digital banking platforms and CRM systems.
• Excellent problem‑solving abilities and attention to detail.
• Fluency in English and Amharic; additional languages are a plus.
• Ability to work independently and as part of a collaborative team.

Education

A Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline is required. Professional certifications such as CFA, CBA, or relevant banking qualifications are advantageous.

Experience

Minimum of five (5) years of experience in retail banking, relationship management, or financial services, with a proven record of managing a portfolio of high‑value clients. Experience in the Ethiopian banking environment or similar emerging markets is preferred.

Salary

The compensation package ranges from 120,000 to 180,000 SSP per month, commensurate with experience and performance. The package includes performance‑based bonuses, health insurance, and retirement benefits.

Benefits

• Competitive base salary with performance incentives.
• Comprehensive health and dental coverage.
• Retirement savings plan.
• Paid annual leave and public holidays.
• Employee assistance program.
• Opportunities for international assignments and secondments.

Training

• Onboarding program covering bank policies, compliance, and product knowledge.
• Continuous professional development through workshops, e‑learning, and certifications.
• Leadership development tracks for high‑potential employees.
• Access to the Standard Chartered Academy for advanced banking and digital skills.

Working Environment

Standard Chartered Bank Ethiopia offers a modern, inclusive, and collaborative workplace located in the heart of Addis Ababa’s financial district. Employees benefit from state‑of‑the‑art technology, flexible working arrangements, and a culture that values diversity, integrity, and innovation. The bank encourages a healthy work‑life balance and supports community involvement through corporate social responsibility initiatives.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview followed by assessments and final interviews with senior management.

Equal Opportunity Statement

Standard Chartered Bank Ethiopia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment.