Retail Store Operations Manager Job Vacancy in Bahir Dar, Ethiopia – Retail & Consumer Goods

Job Description

Position:Retail Store Operations Manager

Company:Carrefour Ethiopia

Location:Bahir Dar, Ethiopia

Experience:5+ years in retail operations management

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail & Consumer Goods

Department:Store Operations

Salary:SSP 180,000 – 250,000 per month

Vacancies:1

Company Overview

Carrefour Ethiopia is a leading international retailer bringing a wide range of quality products to Ethiopian consumers. With a strong commitment to innovation, sustainability, and community development, Carrefour has established a robust presence across major Ethiopian cities. Our stores are known for delivering exceptional customer experiences, competitive pricing, and a diverse product assortment that meets the evolving needs of shoppers. As part of our expansion strategy, we are investing heavily in the Bahir Dar region, creating new career opportunities and contributing to local economic growth. Join us to be part of a dynamic team that values excellence, diversity, and continuous improvement, and help shape the future of retail in Ethiopia.

Job Overview

The Retail Store Operations Manager will lead the day‑to‑day operations of our flagship Carrefour store in Bahir Dar. This role is pivotal in ensuring operational excellence, driving sales performance, and delivering an outstanding shopping experience. You will be responsible for overseeing all aspects of store management, including staff leadership, inventory control, visual merchandising, customer service, and compliance with corporate standards. The successful candidate will collaborate closely with regional and corporate teams to implement strategic initiatives and achieve business objectives. For more information about our company culture and values, visit our website at https://ethiopiajobssearch.com/.

Key Responsibilities

• Lead and motivate a multidisciplinary team of sales associates, department heads, and support staff to achieve store targets.
• Develop and execute operational plans that align with corporate goals and local market dynamics.
• Monitor and analyze key performance indicators (KPIs) such as sales, profit margins, inventory turnover, and customer satisfaction.
• Ensure compliance with health, safety, and regulatory standards, including food safety and labor regulations.
• Oversee inventory management, stock replenishment, and loss prevention strategies.
• Implement visual merchandising standards to enhance product presentation and drive impulse purchases.
• Manage budgeting, forecasting, and cost control initiatives to optimize profitability.
• Foster a customer‑centric culture by handling escalated service issues and promoting best‑practice service standards.
• Collaborate with marketing and promotions teams to execute local campaigns and events.
• Prepare regular reports for regional leadership and contribute to strategic planning sessions.

Required Skills

• Strong leadership and people‑management capabilities with a focus on coaching and development.
• Excellent analytical and problem‑solving skills, with the ability to interpret data and make informed decisions.
• Proven ability to manage budgets, control costs, and drive profitability.
• Exceptional communication and interpersonal skills, fluent in English and Amharic.
• Deep understanding of retail operations, supply chain logistics, and merchandising principles.
• Ability to thrive in a fast‑paced environment and adapt to changing market conditions.
• Proficiency with retail management software and Microsoft Office Suite.

Education

A Bachelor’s degree in Business Administration, Retail Management, Commerce, or a related discipline is required. Advanced certifications in retail management or supply chain are advantageous.

Experience

Minimum of five (5) years of progressive experience in retail store management, with at least two (2) years in a supervisory or managerial role overseeing a large team. Experience in a multinational retail environment is highly desirable.

Salary

The position offers a competitive salary range of SSP 180,000 to 250,000 per month, commensurate with experience and qualifications, along with performance‑based incentives.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Employee discount program across all Carrefour stores.
• Paid annual leave and public holidays.
• Professional development and career advancement opportunities.

Training

• Comprehensive onboarding program covering company policies, systems, and culture.
• Ongoing leadership development workshops and retail excellence training.
• Access to e‑learning platforms for skill enhancement.

Working Environment

Our Bahir Dar store offers a vibrant, inclusive, and collaborative workplace. Employees benefit from modern facilities, a supportive team atmosphere, and a strong emphasis on safety and well‑being. Carrefour Ethiopia promotes a culture of respect, innovation, and continuous improvement, encouraging staff to contribute ideas and drive positive change.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. Please ensure all documents are uploaded in PDF format.

Equal Opportunity Statement

Carrefour Ethiopia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.