Hospitality Guest Relations Manager Job Vacancy in Lalibela, Ethiopia – Hospitality & Tourism

Job Description

Position: Hospitality Guest Relations Manager

Company: Hyatt Hotels Corporation

Location: Lalibela, Ethiopia

Experience: 5 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Front Office

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Hyatt Hotels Corporation is a global leader in the hospitality industry, dedicated to creating meaningful experiences for guests through exceptional service and world-class amenities. As a premier brand, we strive to redefine luxury and comfort in every destination we serve. Our commitment to excellence ensures that every guest feels valued and pampered. We are currently expanding our footprint in East Africa, looking for talented professionals to join our growing team. This is a premier career opportunity in Ethiopia for those who are passionate about high-end service standards and international hospitality excellence. We pride ourselves on a culture of care, ensuring our employees thrive alongside our guests.

Job Overview

The Hospitality Guest Relations Manager will play a pivotal role in ensuring the highest levels of guest satisfaction at our Lalibela property. This role is designed for a professional who understands the nuances of luxury service and can manage complex guest interactions with grace and efficiency. You will be the face of the hotel, bridging the gap between guest expectations and operational delivery. As we continue to offer unique career opportunities in Ethiopia, this position offers a platform to lead a dedicated team in one of the most culturally significant locations in the world. For more information on global standards, visit https://ethiopiajobssearch.com.

Key Responsibilities

• Oversee the daily operations of the guest relations department to ensure seamless check-in and check-out experiences.
• Develop and implement personalized guest recognition programs to enhance loyalty.
• Manage and resolve complex guest complaints with a focus on immediate and satisfactory resolution.
• Coordinate with Housekeeping and Food & Beverage departments to ensure all guest preferences are met prior to arrival.
• Analyze guest feedback and reviews to implement service improvement strategies.
• Train and mentor front-line staff on luxury service protocols and emotional intelligence.
• Maintain high standards of communication between the front office and management.

Required Skills

• Exceptional verbal and written communication skills in English and Amharic.
• Advanced problem-solving abilities and conflict resolution skills.
• Deep understanding of luxury hospitality service standards.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Strong leadership and team management capabilities.
• Cultural sensitivity and ability to interact with diverse international clientele.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in luxury service management are highly preferred.

Experience

Candidates must possess a minimum of 5 years of experience in a high-end hotel environment, with at least 2 years in a supervisory or managerial capacity. Proven experience in handling VIP guests and managing guest relations in a fast-paced environment is essential for success in this role.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent in the region.

Benefits

• Comprehensive health and wellness insurance package.
• Performance-based annual bonuses.
• Duty meals and transportation allowances.
• Discounted rates at Hyatt properties worldwide.
• Professional development and career advancement opportunities.

Training

• Intensive luxury service excellence training.
• Advanced leadership and management workshops.
• Digital hospitality technology training.
• Cultural competency and diversity training.

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Working Environment

The working environment is dynamic, professional, and highly interactive. You will be working in a luxury hotel setting that requires high energy and a polished appearance. While the role is primarily based in Lalibela, you will be part of a global network of professionals. This is a high-pressure but highly rewarding environment for those seeking employment in Ethiopia within the luxury sector.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their experience in luxury hospitality. Please ensure all documents are in PDF format. We are looking for individuals who demonstrate a passion for service and a commitment to excellence. For more information on hiring in Ethiopia, visit https://mozambiquejobsearch.com/.

Equal Opportunity Statement

Hyatt Hotels Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.