Freight Operations Manager Job Vacancy in Adama, Ethiopia – Logistics & Supply Chain

Job Description

Position: Freight Operations Manager

Company: DHL Global Forwarding Ethiopia

Location: Adama, Ethiopia

Experience: 5+ years in freight forwarding and logistics management

Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or related field

Employment Type: Full-time

Industry: Logistics & Supply Chain

Department: Operations

Salary: 250,000 – 350,000 SSP per month

Vacancies:1

Company Overview

DHL Global Forwarding Ethiopia is a leading international logistics provider delivering end‑to‑end supply chain solutions across Africa. With a strong presence in Ethiopia, DHL connects local businesses to global markets, offering air, ocean, and road freight services that drive economic growth. As part of the DHL Group, the company upholds a reputation for reliability, innovation, and sustainability. Candidates joining DHL will be part of a dynamic team that values diversity, continuous improvement, and customer‑centric excellence. This role contributes directly to Ethiopia Jobs and supports the nation’s expanding trade corridors, reinforcing the country’s position as a logistics hub in East Africa.

Job Overview

The Freight Operations Manager will lead the daily freight handling activities at DHL’s Adama hub, ensuring seamless coordination of inbound and outbound shipments. Reporting to the Regional Operations Director, you will oversee a team of coordinators, drivers, and warehouse staff, managing performance, compliance, and service quality. The role demands strategic planning, process optimization, and close collaboration with sales, customs, and IT departments to meet customer expectations. For more information about DHL’s career pathways, visit https://ethiopiajobssearch.com/. This position offers a unique opportunity to shape logistics excellence in Ethiopia, contributing to Job Vacancy in Ethiopia initiatives and Career Opportunities in Ethiopia.

Key Responsibilities

• Direct and supervise all freight operations, including air, sea, and road shipments, ensuring on‑time delivery.
• Develop and implement operational SOPs to improve efficiency and reduce handling errors.
• Coordinate with customs authorities to guarantee compliance with Ethiopian import/export regulations.
• Monitor key performance indicators (KPIs) such as transit time, cost per shipment, and customer satisfaction.
• Lead a team of 25+ staff, providing coaching, performance reviews, and career development.
• Manage relationships with carriers, vendors, and local partners to secure competitive rates.
• Prepare operational budgets, track expenses, and identify cost‑saving opportunities.
• Ensure health, safety, and security standards are upheld across all warehouse and transport activities.

Required Skills

• Strong leadership and people‑management abilities.
• In‑depth knowledge of international freight regulations and customs procedures.
• Proficiency in logistics software (e.g., SAP TM, DHL’s proprietary systems).
• Excellent analytical and problem‑solving skills.
• Effective communication and stakeholder management.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English; knowledge of Amharic is an advantage.
• Commitment to safety, quality, and continuous improvement.

Education

A Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related discipline is required. Advanced certifications such as Certified International Freight Forwarder (CIFF) or Lean Six Sigma are desirable and will be considered an asset.

Experience

Applicants must have a minimum of five years of progressive experience in freight forwarding, logistics operations, or supply chain management, with at least two years in a supervisory or managerial capacity. Experience in the Ethiopian market or East African logistics environment is highly preferred.

Salary

The compensation package ranges from 250,000 to 350,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Transportation allowance for commuting.
• Professional development and certification support.
• Employee assistance program promoting work‑life balance.

Training

• Onboarding program covering DHL’s global standards and local operating procedures.
• Continuous training in customs compliance, safety, and technology platforms.
• Leadership development workshops to enhance managerial competencies.
• Access to DHL’s e‑learning portal for ongoing skill enhancement.

Working Environment

The role is based at DHL’s modern logistics facility in Adama, featuring state‑of‑the‑art warehousing, advanced tracking systems, and a collaborative office layout. Employees benefit from a multicultural environment that encourages innovation, teamwork, and respect for diverse perspectives.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the DHL careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. Please ensure your application references the job title and location.

Equal Opportunity Statement

DHL Global Forwarding Ethiopia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, regardless of gender, ethnicity, religion, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without discrimination.