E‑Commerce Operations Manager Job Vacancy in Jimma, Ethiopia – Retail & E‑commerce

Job Description

Position: E‑Commerce Operations Manager

Company: Jumia Ethiopia

Location: Jimma, Ethiopia

Experience: 3-5 years in e‑commerce operations, logistics, or retail management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full‑time

Industry: Retail & E‑commerce

Department: Operations

Salary: SSP 250,000 – 350,000 per annum

Vacancies:1

Company Overview

Jumia Ethiopia is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion and household goods. As part of the larger Jumia Group, the company leverages cutting‑edge technology, data‑driven insights, and a robust logistics network to deliver a seamless shopping experience across the African continent. Operating in Ethiopia since 2022, Jumia has rapidly expanded its footprint, establishing regional hubs, partnering with local merchants, and investing in last‑mile delivery solutions that cater to both urban and rural customers. The organization is committed to fostering digital inclusion, creating sustainable jobs, and supporting the growth of the Ethiopian e‑commerce ecosystem. With a strong focus on innovation, customer satisfaction, and community impact, Jumia Ethiopia offers a dynamic workplace where talent thrives and careers accelerate.

Job Overview

The E‑Commerce Operations Manager will lead the end‑to‑end operational strategy for Jumia’s marketplace in the Jimma region. This role is responsible for optimizing order fulfillment, inventory management, vendor relations, and customer service processes to ensure high‑quality delivery standards and cost efficiency. The manager will collaborate closely with cross‑functional teams, including technology, marketing, finance, and logistics, to drive continuous improvement, scale operations, and support the company’s ambitious growth targets. The position offers a unique opportunity to shape the future of online retail in Ethiopia, contribute to national digital transformation, and work within a fast‑paced, innovative environment.

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Key Responsibilities

• Develop and execute operational plans that align with Jumia’s strategic objectives and regional market dynamics.
• Oversee order processing, warehousing, and last‑mile delivery to achieve on‑time delivery rates above 95%.
• Manage relationships with local vendors, ensuring product quality, timely replenishment, and compliance with marketplace standards.
• Implement data‑driven performance metrics, dashboards, and reporting tools to monitor KPIs such as order cycle time, inventory turnover, and customer satisfaction.
• Lead a team of operations supervisors, warehouse staff, and delivery coordinators, providing coaching, performance feedback, and career development.
• Collaborate with the technology team to integrate automation solutions, such as inventory forecasting and route optimization.
• Identify cost‑saving opportunities and negotiate service contracts with logistics partners.
• Ensure compliance with Ethiopian trade regulations, tax requirements, and consumer protection laws.
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.

Required Skills

• Strong analytical abilities with proficiency in Excel, SQL, or business intelligence tools.
• Excellent leadership and people‑management skills, capable of motivating diverse teams.
• Deep understanding of e‑commerce fulfillment, supply chain logistics, and marketplace dynamics.
• Effective communication and negotiation skills for vendor and partner management.
• Problem‑solving mindset with a focus on operational efficiency and customer experience.
• Fluency in English and Amharic; additional language skills are a plus.

Education

The ideal candidate holds a Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline. Advanced certifications such as Certified Supply Chain Professional (CSCP) or Lean Six Sigma Green Belt are advantageous but not mandatory.

Experience

A minimum of three to five years of progressive experience in e‑commerce operations, retail logistics, or a comparable field is required. Prior experience managing cross‑functional teams and leading large‑scale operational projects will be highly valued.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per annum, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and other employee benefits.

Benefits

• Competitive salary with annual performance bonus.
• Comprehensive health and dental coverage.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee discount on Jumia marketplace purchases.
• Transportation allowance for commuting to the Jimma hub.

Training

• Onboarding program covering Jumia’s technology platforms, policies, and regional market insights.
• Leadership development workshops and mentorship opportunities.
• Access to online courses in supply chain analytics, digital marketing, and project management.

Working Environment

Jumia Ethiopia offers a collaborative, inclusive, and fast‑moving work environment. Employees benefit from modern office facilities in Jimma, flexible working arrangements, and a culture that encourages innovation, diversity, and continuous learning. The company promotes work‑life balance and values the contributions of every team member.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on Jumia’s careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Jimma office.

Equal Opportunity Statement

Jumia Ethiopia is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.