Branch Operations Manager Job Vacancy in Mekelle, Ethiopia – Banking & Finance

Job Description

Position:Branch Operations Manager

Company:Bank of Abyssinia

Location:Mekelle, Ethiopia

Experience:5+ years in branch operations or banking management

Education:Bachelor’s degree in Business Administration, Finance, or related field

Employment Type:Full-time

Industry:Banking & Finance

Department:Branch Operations

Salary:SSP 180,000 – 250,000 per month

Vacancies:1

Company Overview

Bank of Abyssinia is one of Ethiopia’s leading financial institutions, offering a comprehensive range of banking services to individuals, SMEs, and large corporations. With a heritage spanning over six decades, the bank has built a reputation for financial stability, innovative digital solutions, and a deep commitment to community development. Operating across more than 150 branches nationwide, Bank of Abyssinia plays a pivotal role in Ethiopia’s economic growth and is recognized for its robust corporate governance and customer‑centric approach. As part of its expansion strategy, the bank continues to invest in talent, technology, and infrastructure, creating a dynamic environment for professionals seeking long‑term career growth. This position contributes directly to the bank’s mission of delivering superior banking experiences while supporting Ethiopia Jobs and broader employment in Ethiopia.

Job Overview

The Branch Operations Manager will lead the day‑to‑day operational activities of the Mekelle branch, ensuring seamless delivery of banking services, compliance with regulatory standards, and achievement of performance targets. Reporting to the Regional Operations Director, the manager will oversee a team of tellers, customer service representatives, and support staff, fostering a culture of excellence, efficiency, and risk awareness. This role is critical for maintaining high levels of customer satisfaction, safeguarding assets, and driving the branch’s contribution to the bank’s overall profitability. The successful candidate will be instrumental in implementing digital banking initiatives, optimizing workflow processes, and collaborating with product, sales, and compliance teams to meet the evolving needs of Jobs in Ethiopia.

For more information about our corporate culture, visit our main website.

Explore additional career resources at Ethiopia Jobs Search.

Key Responsibilities

• Supervise and coordinate all operational functions, including cash handling, account opening, loan processing, and transaction monitoring.
• Ensure strict adherence to the National Bank of Ethiopia regulations, internal policies, and anti‑money‑laundering procedures.
• Monitor key performance indicators (KPIs) such as transaction volume, turnaround time, error rates, and customer satisfaction scores, implementing corrective actions when needed.
• Lead the implementation of digital banking tools, including mobile banking, ATMs, and self‑service kiosks, to enhance service delivery.
• Develop and manage the branch’s operational budget, controlling expenses while maintaining service quality.
• Conduct regular staff training sessions on compliance, risk management, and customer service best practices.
• Collaborate with the Sales and Marketing teams to support product launches and cross‑selling initiatives.
• Prepare and present operational performance reports to senior management on a weekly and monthly basis.

Required Skills

• Strong leadership and people‑management abilities with a focus on coaching and performance development.
• In‑depth knowledge of banking operations, regulatory compliance, and risk mitigation.
• Excellent analytical skills to interpret data, identify trends, and drive process improvements.
• Proficiency in core banking systems and Microsoft Office Suite; familiarity with digital banking platforms is a plus.
• Effective communication and interpersonal skills to interact with customers, staff, and regulators.
• Problem‑solving mindset with the ability to make decisions under pressure.

Education

A Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline is required. Professional certifications such as Certified Banking Operations Professional (CBOP) or AML certifications are advantageous.

Experience

Minimum of five (5) years of progressive experience in bank branch operations, with at least two (2) years in a supervisory or managerial capacity. Experience in implementing digital banking solutions and managing compliance frameworks is highly valued.

Salary

The compensation package ranges from SSP 180,000 to SSP 250,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and retirement benefits.

Benefits

• Comprehensive health and life insurance coverage.
• Retirement savings plan with employer contribution.
• Annual performance bonus linked to branch profitability.
• Paid annual leave and public holidays.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering bank policies, systems, and compliance standards.
• Continuous professional development workshops on risk management, digital banking, and leadership.
• Access to e‑learning platforms for industry certifications.

Working Environment

The Mekelle branch offers a modern, secure, and collaborative workspace equipped with the latest banking technology. Employees benefit from a supportive culture that encourages innovation, teamwork, and career progression. The bank promotes work‑life balance through flexible scheduling and remote work options for eligible roles.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through the online application portal on the Bank of Abyssinia careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Bank of Abyssinia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment.