Senior Hospitality Operations Manager Job Vacancy in Bishoftu, Ethiopia – Hospitality & Tourism

Job Description

Position: Senior Hospitality Operations Manager

Company: Marriott International

Location: Bishoftu, Ethiopia

Experience: 7+ years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Operations

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Marriott International is a global leader in the hospitality sector, managing a diverse portfolio of hotels and resorts that cater to millions of travelers worldwide. Our commitment to excellence, service, and innovation has made us a household name in the tourism industry. As we expand our footprint across Africa, we are looking for exceptional leaders to join our growing team. We provide a platform for professional growth and offer a culture that celebrates diversity and excellence. If you are looking for career opportunities in Ethiopia with a world-class organization, Marriott International offers a dynamic environment where your skills can truly shine. We pride ourselves on creating memorable experiences for our guests through impeccable service and high-quality standards.

Job Overview

The Senior Hospitality Operations Manager will play a pivotal role in overseeing the daily activities of our premium resort in Bishoftu. This role is critical in ensuring that all departments—from front office to housekeeping and food and beverage—operate in perfect harmony to deliver the legendary Marriott service standard. You will be responsible for driving operational efficiency, managing large teams, and ensuring maximum guest satisfaction. This is a high-impact role that requires a strategic thinker who can manage complex logistics while maintaining a hands-on approach to service quality. For those seeking employment in Ethiopia within the luxury sector, this position offers unparalleled exposure to international hospitality standards. You can learn more about our global standards at https://ethiopiajobssearch.com.

Key Responsibilities

• Oversee all daily hotel operations to ensure seamless guest experiences and adherence to international brand standards.
• Manage and mentor department heads to foster a culture of excellence and continuous improvement.
• Monitor financial performance, including budgeting, forecasting, and cost control measures across all departments.
• Implement strategic initiatives to enhance guest satisfaction scores and drive repeat business.
• Ensure strict compliance with local health, safety, and environmental regulations.
• Coordinate with the sales and marketing teams to optimize occupancy rates and revenue management.

Required Skills

• Advanced leadership and team management capabilities in a high-pressure environment.
• Deep understanding of hospitality revenue management and operational logistics.
• Exceptional communication and interpersonal skills for interacting with international guests and staff.
• Strong analytical skills for interpreting financial reports and operational data.
• Proficiency in Property Management Systems (PMS) and advanced office software.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. A Master’s degree in Business Administration (MBA) or International Hospitality Management is highly preferred to support advanced career progression.

Experience

Candidates must possess a minimum of 7 years of progressive experience in hotel operations, with at least 3 years in a senior management capacity within a 4 or 5-star hotel environment. Proven track record in managing large-scale teams and achieving financial targets is essential for this job vacancy in Ethiopia.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on the candidate’s experience and performance during the interview process.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness insurance package.
• Global employee discount program for Marriott properties worldwide.
• Paid time off and professional development leave.

Explore more international career paths at https://lesothojobsearch.com/.

Training

• Continuous leadership development programs.
• Specialized training in luxury service standards.
• Advanced revenue management workshops.

Working Environment

The working environment is fast-paced, professional, and highly interactive. You will be working in a luxury resort setting in Bishoftu, which requires high energy and a polished professional appearance. While the role is primarily office-based for administrative tasks, significant time will be spent on the floor interacting with guests and staff to ensure operational excellence.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. We are looking for the best talent to join our team as we continue hiring in Ethiopia. For more information on similar roles, visit https://eritreajobsearch.com/.

Equal Opportunity Statement

Marriott International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, color, gender, or national origin.