Hospitality Front Office Manager Job Vacancy in Harar, Ethiopia – Hospitality & Tourism

Job Description

Position: Hospitality Front Office Manager

Company: Hyatt Hotels Corporation

Location: Harar, Ethiopia

Experience: 5 years

Education: Bachelor’s Degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Rooms Division

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Hyatt Hotels Corporation is a global leader in the hospitality industry, dedicated to creating transformative experiences for guests through exceptional service and world-class amenities. As a premier brand, we pride ourselves on our commitment to luxury, comfort, and cultural integration. Our presence in East Africa is growing rapidly, and we are looking for dedicated professionals to join our mission of excellence. We offer a dynamic environment where career opportunities in Ethiopia are abundant for those who demonstrate passion and leadership. By joining Hyatt, you become part of a global community that values empathy, inclusion, and excellence in every guest interaction.

For more information on our global standards, visit https://ethiopiajobssearch.com.

Job Overview

We are seeking a highly organized and charismatic Front Office Manager to lead our reception and concierge teams in Harar. This role is pivotal to the guest experience, ensuring that every arrival and departure is seamless and memorable. The successful candidate will oversee daily front desk operations, manage guest relations, and coordinate with other departments to maintain the highest standards of service. This is a significant employment in Ethiopia for a hospitality professional looking to ascend to a leadership role within a multinational corporation. You will be responsible for maximizing room occupancy, managing front office staff, and ensuring that all local and international guests feel at home in the historic city of Harar.

Key Responsibilities

• Oversee daily front desk operations including check-in, check-out, and guest billing processes.
• Lead, mentor, and train a diverse team of front office associates to ensure consistent service delivery.
• Manage guest feedback and resolve complex complaints with professionalism and empathy.
• Coordinate with Housekeeping and Maintenance departments to ensure room readiness and quality standards.
• Monitor front office KPIs such as occupancy rates, ADR, and RevPAR to drive revenue growth.
• Implement local and international hospitality protocols to ensure guest safety and satisfaction.

Required Skills

• Advanced leadership and team management capabilities.
• Exceptional verbal and written communication skills in English and local languages.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Deep understanding of hospitality revenue management and guest service standards.

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Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in hotel management or customer service excellence are highly preferred.

Experience

A minimum of 5 years of experience in hotel front office operations, with at least 2 years in a supervisory or managerial capacity within a 4 or 5-star hotel environment is required for this job vacancy in Ethiopia.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience, performance, and qualifications.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness insurance.
• Employee discounts at Hyatt properties worldwide.
• Paid time off and professional development leave.

Training

• Continuous leadership development programs.
• Advanced hospitality technology training.
• Cultural competency and diversity training.

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Working Environment

The working environment is professional, fast-paced, and highly interactive. You will work primarily in the hotel lobby and administrative offices, requiring significant time spent on the floor interacting with guests and staff. We foster a culture of respect and high energy.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. Only shortlisted candidates will be contacted for the interview stage.

Equal Opportunity Statement

Hyatt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.