Senior Hospitality Guest Relations Manager Job Vacancy in Bishoftu, Ethiopia – Hospitality & Tourism

Job Description

Position: Senior Hospitality Guest Relations Manager

Company: Marriott International Ethiopia

Location: Bishoftu, Ethiopia

Experience: 5+ years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Front Office & Guest Services

Salary: 45,000 – 75,000 SSP

Vacancies: 1

Company Overview

Marriott International is a global leader in the hospitality industry, operating a diverse portfolio of brands that cater to travelers from all walks of life. In Ethiopia, we are committed to delivering world-class service and creating unforgettable experiences for our guests. As part of our expansion in the East African region, we are looking for exceptional professionals to join our team. We offer a dynamic work environment where excellence is celebrated and career growth is encouraged. Our mission is to provide unparalleled service through our core values of integrity, excellence, and respect. If you are looking for career opportunities in Ethiopia with a global leader, Marriott is the place for you.

Job Overview

The Senior Hospitality Guest Relations Manager will play a pivotal role in ensuring that every guest at our Bishoftu property receives personalized and exceptional service. This role is designed for a high-performing professional who understands the nuances of luxury hospitality and can manage complex guest requirements with grace. You will lead a dedicated team of guest service specialists to maintain the highest standards of excellence. This is a premier job vacancy in Ethiopia for individuals who possess a passion for service and a strategic mindset for guest satisfaction. For more information on local career paths, visit https://ethiopiajobssearch.com.

Key Responsibilities

• Lead and mentor the guest relations team to ensure consistent delivery of luxury service standards.
• Develop and implement personalized guest recognition programs to enhance loyalty.
• Manage and resolve complex guest complaints with professional diplomacy and efficiency.
• Collaborate with Housekeeping and Food & Beverage departments to ensure seamless guest experiences.
• Analyze guest feedback and satisfaction metrics to drive continuous service improvement.
• Oversee VIP guest arrivals and ensure all specific requirements are met prior to arrival.

Required Skills

• Exceptional verbal and written communication skills in English and local languages.
• Advanced problem-solving abilities in high-pressure environments.
• Strong leadership and team management capabilities.
• Proficiency in Property Management Systems (PMS) and CRM software.
• Deep understanding of luxury hospitality trends and guest expectations.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in Luxury Service Management are highly preferred.

Experience

A minimum of 5 years of experience in a high-end hospitality environment, with at least 2 years in a supervisory or managerial capacity. Proven track record of improving guest satisfaction scores is essential.

Salary

The monthly salary for this position ranges from 45,000 to 75,000 SSP, depending on experience and performance metrics.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness insurance.
• Staff accommodation and meal programs.
• Global career mobility within the Marriott International network.
• Discounted stays at Marriott properties worldwide.

Explore more employment in Ethiopia by checking our latest updates.

Training

• Advanced Leadership and Management Development Program.
• Luxury Service Excellence Certification.
• Digital Hospitality Systems Training.

Working Environment

The working environment is fast-paced, professional, and highly interactive. You will work in a luxury resort setting where excellence is the standard. We prioritize a culture of respect and inclusivity, ensuring all employees feel valued. For those looking for international standards, check https://nigeriajobsearch.com/vacancy-in-nigeria/ for comparative regional roles.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. Applications are reviewed on a rolling basis. This is a significant hiring in Ethiopia for professionals seeking a global career path.

Equal Opportunity Statement

Marriott International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, gender, or any other basis protected by law. Visit https://malawijobsearch.com/ for more information on regional employment standards.