Job Description

Branch Manager

Company: Dashen Bank S.C.

Location: Addis Ababa, Ethiopia

Employment Type: Full-Time

Department: Branch Banking & Retail Operations

Experience Required: 5–10 Years

Salary: ETB 45,000 – 95,000 per month (depending on qualifications, banking experience, leadership capabilities, and branch performance history)

Contract Type: Permanent

Reports To: Regional Banking Manager

About Dashen Bank S.C.

Dashen Bank S.C. is one of Ethiopia’s leading private commercial banks, providing innovative banking services, digital financial solutions, corporate banking, retail banking, SME financing, and investment services. With a strong nationwide presence, the bank is committed to operational excellence, customer satisfaction, and sustainable financial growth.

This opportunity is ideal for professionals seeking jobs in Ethiopia, banking jobs in Addis Ababa, and leadership careers within the financial services sector.

Position Overview

The Branch Manager will oversee branch operations, customer service delivery, business development initiatives, staff supervision, risk management, and financial performance. The successful candidate will be responsible for driving branch profitability, ensuring regulatory compliance, and enhancing customer relationships while maintaining operational excellence.

Professionals interested in branch manager jobs in Ethiopia and bank manager jobs in Addis Ababa will find significant career advancement opportunities in this role.

Key Responsibilities

Branch Operations Management

• Lead and supervise all branch banking activities.
• Ensure efficient daily branch operations.
• Monitor operational performance and service quality.
• Implement internal policies and banking procedures.
• Ensure compliance with regulatory requirements and bank standards.

Candidates pursuing operations manager jobs in Ethiopia and bank operations jobs in Addis Ababa will gain extensive exposure to retail banking management.

Business Development & Revenue Growth

• Develop and implement branch business growth strategies.
• Promote banking products and financial services.
• Identify opportunities for customer acquisition and portfolio expansion.
• Drive deposit mobilization and loan growth initiatives.
• Achieve branch sales and profitability targets.

Professionals seeking business development jobs in Ethiopia and sales manager jobs in Addis Ababa will find this role highly rewarding.

Customer Relationship Management

• Build and maintain strong client relationships.
• Resolve customer concerns and service issues.
• Enhance customer satisfaction and loyalty.
• Promote high-quality customer service standards.
• Develop strategies for customer retention.

Team Leadership & Staff Development

• Supervise branch employees and support staff.
• Conduct performance evaluations and coaching sessions.
• Support employee training and development activities.
• Foster a positive and productive workplace culture.
• Ensure workforce productivity and engagement.

This position is particularly attractive for professionals pursuing leadership jobs in Ethiopia and team management jobs in Addis Ababa.

Risk, Compliance & Financial Control

• Monitor operational and financial risks.
• Ensure compliance with banking regulations.
• Review internal controls and branch procedures.
• Support audit and compliance activities.
• Safeguard branch assets and resources.

Education Requirements

Applicants should possess:

• Bachelor’s Degree in Banking & Finance, Accounting, Economics, Business Administration, Management, Commerce, or a related discipline.
• Master’s Degree in Business Administration (MBA), Finance, or Banking is advantageous.
• Professional certifications in Banking, Risk Management, Leadership, or Finance are desirable.

Experience Requirements

• Minimum 5–10 years of banking or financial services experience.
• At least 3 years in a supervisory or management role.
• Strong experience in branch operations and customer relationship management.
• Knowledge of banking regulations and compliance requirements.
• Proven record of achieving business growth objectives.

Professionals interested in finance jobs in Ethiopia and retail banking jobs in Addis Ababa are encouraged to apply.

Essential Skills

• Branch Operations Management
• Banking Operations
• Customer Relationship Management
• Business Development
• Team Leadership
• Financial Analysis
• Risk Management
• Sales Management
• Regulatory Compliance
• Performance Management

Preferred Qualifications

• Strong knowledge of Ethiopian banking regulations.
• Experience managing branch profitability.
• Excellent communication and negotiation abilities.
• Strong decision-making and problem-solving skills.
• Ability to manage multiple operational priorities.

Career Development Opportunities

Dashen Bank S.C. offers leadership development programmes, executive coaching, banking certifications, management training, and opportunities for career progression within its nationwide branch network.

Professionals researching broader employment opportunities across Africa often review openings through branch manager in Nigeria while exploring regional banking and financial services careers.

Compensation & Benefits

The selected candidate will receive:

• Competitive salary package.
• Performance-based incentives.
• Comprehensive medical insurance.
• Pension and retirement benefits.
• Annual leave entitlement.
• Professional certification sponsorship.
• Leadership development programmes.
• Internal promotion opportunities.

Candidates pursuing corporate jobs in Ethiopia and financial services jobs in Addis Ababa will benefit from strong long-term career prospects.

Training & Professional Development

The successful candidate will receive training in:

• Retail Banking Management
• Leadership & People Management
• Risk & Compliance Management
• Customer Experience Excellence
• Financial Performance Analysis
• Strategic Business Development

Individuals seeking additional career opportunities may explore vacancies through Branch Manager in Ethiopia while monitoring emerging opportunities within Ethiopia’s employment market.

Work Environment

The Branch Manager will work closely with relationship managers, operations officers, customer service teams, compliance specialists, and regional management to achieve business and operational objectives.

Professionals interested in banking careers in Ethiopia, branch operations jobs in Addis Ababa, and customer service manager jobs in Ethiopia will find this role professionally rewarding and strategically important.

Application Requirements

Interested candidates should submit:

• Updated CV/Resume
• Cover Letter
• Academic Certificates
• Professional Certifications
• Leadership Achievement Summary
• Three Professional References

Candidates exploring wider East African career opportunities may also review vacancies through Branch Manager in Kenya while evaluating future professional growth options.

Equal Opportunity Statement

Dashen Bank S.C. is committed to equal employment opportunities and fostering an inclusive workplace built on integrity, professionalism, innovation, and excellence.

Professionals interested in regional employment trends may additionally explore opportunities through branch manager in Uganda as part of their broader career planning and development strategy.