Senior E-commerce Operations Manager Job Vacancy in Debre Markos, Ethiopia – Retail & Consumer Goods

Job Description

Position:Senior E-commerce Operations Manager

Company:Amazon Ethiopia

Location:Debre Markos, Ethiopia

Experience:8+ years in e-commerce operations management

Education:Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type:Full-time

Industry:Retail & Consumer Goods

Department:Operations

Salary:250,000 – 350,000 SSP per month

Vacancies:1

Company Overview

Amazon Ethiopia is a leading global e‑commerce and technology company that connects millions of customers with a vast selection of products through innovative digital platforms. With a commitment to customer obsession, operational excellence, and long‑term thinking, Amazon has expanded its footprint across Africa, establishing regional hubs that support local sellers, logistics partners, and consumers. The Debre Markos hub serves as a strategic node for order fulfillment, last‑mile delivery, and regional market intelligence, contributing to Amazon’s mission of being the world’s most customer‑centric company.

As part of Amazon’s continued investment in Ethiopia, the company offers dynamic career opportunities that empower employees to shape the future of retail, technology, and logistics. Amazon Ethiopia fosters an inclusive culture where diverse perspectives drive innovation, and employees are encouraged to take ownership, think big, and deliver results that impact millions of shoppers across the continent.

For more information about Amazon’s global initiatives, visit the main website.

https://ethiopiajobssearch.com

Job Overview

The Senior E‑commerce Operations Manager will lead the end‑to‑end operational strategy for Amazon’s Debre Markos fulfillment center. This role is responsible for optimizing inventory management, streamlining order processing, enhancing delivery performance, and driving continuous improvement initiatives that align with Amazon’s high standards of speed, accuracy, and customer satisfaction. The manager will collaborate closely with cross‑functional teams including supply chain, technology, finance, and customer service to ensure seamless operations that support rapid growth in the Ethiopian market.

This position offers a unique opportunity to shape the e‑commerce landscape in Ethiopia, leveraging cutting‑edge technology, data‑driven decision making, and a culture of relentless innovation. The successful candidate will play a pivotal role in scaling Amazon’s operations, expanding market share, and delivering world‑class service to Ethiopian consumers.

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Key Responsibilities

• Develop and execute operational strategies that improve order fulfillment speed, accuracy, and cost efficiency.
• Lead a team of supervisors, analysts, and associates, fostering a high‑performance culture focused on metrics such as on‑time delivery, inventory turnover, and defect rates.
• Implement data‑driven process improvements using Amazon’s proprietary tools and analytics platforms.
• Collaborate with supply chain partners to optimize inbound logistics, inventory placement, and outbound delivery networks.
• Ensure compliance with local regulations, safety standards, and Amazon’s internal policies.
• Manage budgeting, forecasting, and financial performance of the Debre Markos hub.
• Drive talent development initiatives, including coaching, performance reviews, and succession planning.
• Partner with technology teams to integrate automation, robotics, and AI solutions that enhance operational efficiency.

Required Skills

• Strong leadership and people management abilities with a track record of building high‑performing teams.
• Expertise in e‑commerce fulfillment, supply chain optimization, and logistics management.
• Advanced analytical skills; proficiency in SQL, Excel, and data visualization tools.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast‑paced, results‑oriented environment.
• Fluency in English; knowledge of Amharic or local languages is a plus.

Education

The candidate must hold at least a Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, or a related discipline. Advanced degrees (MBA, MSc) are highly desirable and will be considered an advantage.

Experience

Minimum of eight (8) years of progressive experience in e‑commerce operations, preferably within a large‑scale fulfillment environment. Prior experience managing multi‑site operations or leading digital transformation projects is essential.

Salary

The compensation package ranges from 250,000 to 350,000 SSP per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, stock options, and comprehensive benefits.

Benefits

• Competitive salary with quarterly performance bonuses.
• Health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching.
• Paid parental and family leave.
• Employee discount program for Amazon services.
• Access to continuous learning platforms and career development resources.

Training

• Onboarding program covering Amazon’s leadership principles, operational tools, and safety protocols.
• Ongoing leadership development workshops and mentorship opportunities.
• Technical training on data analytics, automation systems, and AI‑driven forecasting.

Working Environment

The Debre Markos hub offers a modern, safety‑focused workplace equipped with state‑of‑the‑art fulfillment technology, collaborative workspaces, and a vibrant community of professionals. Employees enjoy a flexible schedule, supportive management, and a culture that celebrates diversity and inclusion.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the Amazon Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for virtual interviews followed by an on‑site assessment at the Debre Markos facility.

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Equal Opportunity Statement

Amazon Ethiopia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.