Freight Forwarding Operations Supervisor Job Vacancy in Dessie, Ethiopia – Logistics & Transportation

Job Description

Position: Freight Forwarding Operations Supervisor

Company: DHL Express Ethiopia

Location: Dessie, Ethiopia

Experience: 5+ years in freight forwarding and logistics operations

Education: Bachelor’s degree in Supply Chain Management, Business Administration, or related field

Employment Type: Full-time

Industry: Logistics & Transportation

Department: Operations

Salary: 120,000 – 180,000 SSP per month

Vacancies:1

Company Overview

DHL Express Ethiopia is a leading global logistics provider, delivering international shipping, courier, and supply chain solutions across Ethiopia and beyond. With a strong commitment to reliability, speed, and customer satisfaction, DHL has built a reputation for excellence in the logistics & transportation sector. Operating in major Ethiopian cities, DHL offers a dynamic work environment that encourages innovation, professional growth, and a culture of inclusivity. As part of the DHL family, employees contribute to a worldwide network that connects businesses and individuals, creating countless career opportunities and supporting Ethiopia’s growing trade and commerce landscape. This role is an excellent gateway for professionals seeking to advance their careers in a globally recognized organization while contributing to Ethiopia Jobs and the broader economic development.

Job Overview

The Freight Forwarding Operations Supervisor will lead a team of forwarders and coordinate end‑to‑end freight movements, ensuring compliance with international regulations, customer service standards, and internal SOPs. The role involves managing daily shipment schedules, optimizing routes, handling customs documentation, and collaborating with carriers, agents, and internal stakeholders. The supervisor will also drive continuous improvement initiatives to enhance operational efficiency and cost effectiveness. For more information about DHL’s career opportunities, visit https://ethiopiajobssearch.com/. This position offers a unique chance to be part of a high‑performing team that supports Jobs in Ethiopia and contributes to the country’s logistics infrastructure.

Key Responsibilities

• Supervise and mentor a team of freight forwarders, ensuring high performance and adherence to service level agreements.
• Plan, schedule, and monitor international and domestic shipments, optimizing routes to reduce transit times and costs.
• Prepare and verify all customs documentation, ensuring compliance with Ethiopian customs regulations and international trade laws.
• Coordinate with carriers, agents, and internal departments to resolve shipment issues, delays, or discrepancies.
• Implement and maintain SOPs, safety protocols, and quality standards across all forwarding activities.
• Analyze operational data, generate performance reports, and recommend process improvements.
• Maintain strong relationships with key customers, providing proactive communication and problem‑solving support.
• Ensure accurate billing, cost control, and profitability tracking for all freight operations.

Required Skills

• Strong knowledge of freight forwarding, customs clearance, and international shipping regulations.
• Excellent leadership and team management abilities.
• Proficient in logistics software (e.g., DHL Global Forwarding, SAP TM) and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data and drive process improvements.
• Effective communication and negotiation skills with carriers, agents, and customers.
• Problem‑solving orientation and ability to work under pressure.
• Attention to detail and strong organizational capabilities.

Education

A minimum of a Bachelor’s degree in Supply Chain Management, Business Administration, International Trade, or a related discipline is required. Professional certifications such as FIATA, IATA, or a Certified International Freight Forwarder (CIF) designation are advantageous.

Experience

Applicants must have at least five years of hands‑on experience in freight forwarding or logistics operations, with a minimum of two years in a supervisory or team‑lead role. Experience in the Ethiopian market and familiarity with local customs procedures are highly valued.

Salary

The compensation package ranges from 120,000 to 180,000 SSP per month, commensurate with experience and qualifications. Performance‑based incentives and annual bonuses are part of the total rewards structure.

Benefits

• Comprehensive health insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee assistance program and wellness initiatives.
• Discounted shipping rates for personal use.

Training

• On‑boarding program covering DHL’s global standards, systems, and safety protocols.
• Continuous professional development through internal workshops, e‑learning platforms, and industry certifications.
• Leadership development courses to enhance supervisory skills.

Working Environment

The role is based in DHL’s modern office and warehouse facilities in Dessie, offering a collaborative and fast‑paced environment. Employees benefit from state‑of‑the‑art technology, a supportive team culture, and opportunities to interact with international partners, making it an ideal setting for career growth within the logistics sector.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the DHL Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview, followed by assessments and a final interview with senior management.

Equal Opportunity Statement

DHL Express Ethiopia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the chance to thrive regardless of gender, ethnicity, religion, or background. All qualified applicants will receive consideration for employment without discrimination.