After Sales Service Manager Job Vacancy in Gondar, Ethiopia – Automotive Manufacturing

Job Description

Position: After Sales Service Manager

Company: Toyota Ethiopia

Location: Gondar, Ethiopia

Experience: Minimum 5 years in automotive after‑sales service management

Education: Bachelor’s degree in Mechanical Engineering, Business Administration or related field

Employment Type: Full-time

Industry: Automotive Manufacturing

Department: Service & Customer Care

Salary: SSP 180,000 – 250,000 per month

Vacancies:1

Company Overview

Toyota Ethiopia is a leading automotive manufacturer and distributor in the Horn of Africa, committed to delivering high‑quality vehicles and exceptional customer experiences. With a robust network of dealerships across Ethiopia, Toyota Ethiopia supports local economies, creates skilled jobs, and invests in community development. The company’s dedication to innovation, sustainability, and continuous improvement makes it a premier employer for professionals seeking long‑term career growth in the automotive sector. As part of Toyota’s global legacy, the Gondar service hub plays a strategic role in serving the northern region, offering a dynamic environment where talent thrives and contributes to the brand’s reputation for reliability and excellence.

Job Overview

The After Sales Service Manager will lead the service department at the Gondar dealership, ensuring that customers receive world‑class support throughout the vehicle ownership lifecycle. This role involves overseeing service operations, managing a team of technicians and service advisors, and implementing processes that enhance efficiency, quality, and customer satisfaction. The manager will collaborate closely with parts, sales, and finance teams to drive revenue through service contracts, warranty claims, and aftermarket parts sales. The position offers a unique opportunity to shape the after‑sales experience in a fast‑growing market, contributing directly to Toyota Ethiopia’s mission of delivering unparalleled value to its customers. For more information about Toyota Ethiopia’s career opportunities, visit https://ethiopiajobssearch.com/.

Key Responsibilities

• Develop and execute service strategies that align with corporate goals and local market demands.
• Lead, mentor, and evaluate a team of technicians, service advisors, and support staff.
• Ensure compliance with Toyota’s quality standards, safety protocols, and warranty procedures.
• Monitor key performance indicators such as service revenue, customer satisfaction scores, and turnaround times.
• Coordinate with parts inventory to guarantee availability of genuine Toyota components.
• Handle escalated customer complaints, providing timely resolutions and maintaining brand reputation.
• Prepare and manage the service department budget, controlling costs while maximizing profitability.
• Implement continuous improvement initiatives using Lean and Six Sigma methodologies.
• Collaborate with sales to promote service contracts and maintenance packages.
• Report regularly to regional management on performance, challenges, and opportunities.

Required Skills

• Strong leadership and people‑management abilities.
• In‑depth knowledge of automotive service operations and warranty processes.
• Excellent communication and customer‑service orientation.
• Analytical mindset with proficiency in data‑driven decision making.
• Ability to manage budgets, forecasts, and financial targets.
• Familiarity with Toyota’s service standards and global best practices.
• Problem‑solving skills and a proactive approach to continuous improvement.
• Proficiency in service management software and Microsoft Office Suite.

Education

A bachelor’s degree in Mechanical Engineering, Business Administration, Automotive Technology, or a related discipline is required. Professional certifications such as Certified Automotive Service Manager (CASM) or Lean Six Sigma Green Belt are advantageous.

Experience

Applicants must have at least five years of progressive experience in automotive after‑sales service, with a minimum of two years in a supervisory or managerial role. Experience within a multinational automotive brand is highly preferred.

Salary

The compensation package ranges from SSP 180,000 to SSP 250,000 per month, commensurate with experience and qualifications. Performance‑based incentives and bonuses are also part of the total rewards structure.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Company vehicle allowance for managerial duties.
• Employee discount on new Toyota vehicles and parts.
• Professional development budget and tuition assistance.

Training

• On‑boarding program covering Toyota’s service philosophy and operational standards.
• Continuous technical training through Toyota’s global learning platforms.
• Leadership development workshops and mentorship opportunities.
• Regular safety and compliance training sessions.

Working Environment

The role is based in a modern service facility in Gondar, equipped with state‑of‑the‑art diagnostic tools and a supportive team culture. Employees enjoy a collaborative atmosphere that encourages innovation, respects work‑life balance, and celebrates achievements.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the Toyota Ethiopia careers page. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for interviews. Only candidates selected for further assessment will be notified.

Equal Opportunity Statement

Toyota Ethiopia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or any other protected characteristic. Our hiring practices reflect our dedication to fairness and merit‑based selection.