Senior Hospitality Front Office Manager Job Vacancy in Lalibela, Ethiopia – Hospitality & Tourism

Job Description

Position: Senior Hospitality Front Office Manager

Company: Hyatt Hotels Corporation

Location: Lalibela, Ethiopia

Experience: 5+ years in luxury hospitality management

Education: Bachelor’s Degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Rooms Division

Salary: 45,000 SSP – 65,000 SSP

Vacancies: 1

Company Overview

Hyatt Hotels Corporation is a global leader in the hospitality industry, dedicated to creating meaningful experiences for guests through exceptional service and world-class amenities. As a premier brand operating across multiple continents, Hyatt is committed to excellence, integrity, and a culture of care. We strive to be the most trusted brand in hospitality by delivering personalized service that exceeds expectations. Our presence in Ethiopia allows us to connect international travelers with the rich cultural heritage of the region, ensuring that every stay is memorable and seamless. We are currently looking for dedicated professionals to join our growing team in Lalibela, contributing to our mission of excellence in one of the most beautiful historical sites in Africa.

For more information on global career paths, visit https://ethiopiajobssearch.com.

Job Overview

The Senior Hospitality Front Office Manager will play a pivotal role in overseeing the daily operations of the front desk and guest services departments. This position is critical to ensuring that every guest receives a warm welcome and efficient service from arrival to departure. You will lead a diverse team of receptionists, concierges, and bell staff to maintain the highest standards of luxury service. This role requires a strategic thinker who can manage complex guest requests, optimize room inventory, and drive revenue through effective upselling techniques. As we continue to expand our footprint, this position offers significant career opportunities in Ethiopia for those passionate about high-end hospitality management and guest satisfaction.

Key Responsibilities

• Lead and mentor the front office team to deliver impeccable guest service standards.
• Oversee the check-in and check-out processes to ensure efficiency and accuracy.
• Manage guest feedback and resolve complex complaints with professionalism and grace.
• Coordinate with the housekeeping and maintenance departments to ensure room readiness.
• Monitor front office performance metrics and implement strategies for service improvement.
• Manage room inventory and work closely with the revenue management team.
• Ensure compliance with all local hospitality regulations and safety protocols.

Required Skills

• Advanced leadership and team management capabilities.
• Exceptional verbal and written communication skills in English and local languages.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Strong problem-solving skills and ability to work under pressure.
• Deep understanding of luxury hospitality service standards.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is required. Professional certifications in hospitality management are highly preferred.

Experience

A minimum of 5 years of experience in a supervisory or managerial role within a luxury hotel environment is essential. Proven track record of managing front office operations and leading large teams is required.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and performance metrics.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness insurance package.
• Discounts at Hyatt properties worldwide.
• Paid time off and professional development allowances.

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Training

• Continuous leadership development programs.
• Advanced hospitality technology training.
• Customer service excellence workshops.

Working Environment

The working environment is dynamic and fast-paced, requiring high energy and a positive attitude. You will work in a professional, high-standard setting that emphasizes teamwork and guest-centricity. This role involves working various shifts, including weekends and holidays, to ensure continuous service coverage.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. Please ensure all documentation is accurate and reflects your professional achievements. This is a premier job vacancy in Ethiopia for qualified professionals.

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Equal Opportunity Statement

Hyatt Hotels Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are hiring in Ethiopia to build a team that reflects the diversity of the communities we serve.