International Freight Operations Coordinator Job Vacancy in Adama, Ethiopia – Logistics & Freight Forwarding

Job Description

Position: International Freight Operations Coordinator

Company: DHL Global Forwarding Ethiopia

Location: Adama, Ethiopia

Experience: 3-5 years in international freight forwarding or logistics coordination

Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or related field

Employment Type: Full-time

Industry: Logistics & Freight Forwarding

Department: Operations

Salary: SSP 180,000 – 250,000 per annum

Vacancies:1

Company Overview

DHL Global Forwarding Ethiopia is a leading provider of international air and ocean freight services, customs brokerage, and supply chain solutions across the Horn of Africa. As part of the DHL Group, the company leverages a global network that spans more than 220 countries and territories, delivering reliable, efficient, and innovative logistics solutions to a diverse client base. In Ethiopia, DHL is committed to supporting the country’s growing trade corridors, industrial parks, and export-oriented businesses. Joining DHL means becoming part of a dynamic, multicultural team that values continuous improvement, sustainability, and customer focus. This role offers a unique opportunity to contribute to Ethiopia Jobs growth, enhance the nation’s logistics capabilities, and advance your career within a world‑class organization.

Job Overview

The International Freight Operations Coordinator will be responsible for managing end‑to‑end freight movements for DHL’s key customers in Ethiopia and the wider East African region. You will coordinate air and ocean shipments, ensure compliance with customs regulations, and act as the primary point of contact for clients, carriers, and internal teams. This position plays a critical role in maintaining service quality, optimizing transit times, and supporting DHL’s commitment to excellence in the logistics sector. For more information about DHL’s presence in Ethiopia, visit https://ethiopiajobssearch.com/. This role is a prime example of Career Opportunities in Ethiopia for logistics professionals seeking to make an impact.

Key Responsibilities

• Coordinate and monitor international air and ocean freight shipments from origin to destination.
• Prepare and verify shipping documentation, including commercial invoices, packing lists, and customs declarations.
• Liaise with customs authorities to ensure timely clearance and resolve any regulatory issues.
• Communicate proactively with customers regarding shipment status, delays, and solutions.
• Collaborate with internal sales, warehouse, and finance teams to ensure seamless order fulfillment.
• Track performance metrics, analyze transit times, and recommend process improvements.
• Manage exceptions, such as cargo holds, damages, or lost shipments, and initiate corrective actions.
• Maintain accurate records in DHL’s transportation management system (TMS) and ensure data integrity.

Required Skills

• Strong knowledge of international freight regulations, Incoterms, and customs procedures.
• Excellent communication and negotiation skills with carriers and clients.
• Proficiency in logistics software and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data and drive efficiency.
• Detail‑oriented approach with strong organizational abilities.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English; proficiency in Amharic is an advantage.
• Team player with a customer‑centric attitude.

Education

A Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, International Trade, or a related discipline is required. Relevant certifications such as FIATA, IATA, or a Certified International Freight Forwarder (CIF) credential are considered a plus.

Experience

Applicants should have a minimum of three to five years of hands‑on experience in international freight forwarding, logistics coordination, or a similar role within a global logistics provider. Experience handling both air and ocean shipments, as well as familiarity with Ethiopian customs procedures, will be highly valued.

Salary

The compensation package ranges from SSP 180,000 to SSP 250,000 per year, commensurate with experience and qualifications. The package includes performance‑based incentives, health insurance, and retirement benefits.

Benefits

• Comprehensive health and dental coverage.
• Retirement savings plan.
• Annual performance bonus.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee assistance program.
• Access to DHL’s global employee discount programs.
• Opportunities for international assignments.

Training

• Onboarding program covering DHL systems, compliance, and safety.
• Continuous training on customs regulations and trade compliance.
• Leadership development workshops for high‑potential employees.
• Access to DHL’s e‑learning platform for logistics and supply chain courses.

Working Environment

The role is based in DHL’s modern office facility in Adama, offering a collaborative open‑plan workspace, meeting rooms equipped with video‑conferencing technology, and a dedicated operations hub. Employees benefit from a supportive culture that encourages innovation, knowledge sharing, and work‑life balance. DHL promotes a safe and inclusive workplace, adhering to strict health and safety standards.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the DHL Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview. Successful applicants will undergo a competency‑based interview followed by a technical assessment.

Equal Opportunity Statement

DHL Global Forwarding Ethiopia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. Our hiring practices focus on merit and potential, ensuring that every candidate has a fair chance to contribute to our success.