Hospitality Guest Experience Coordinator Job Vacancy in Harar, Ethiopia – Hospitality & Tourism

Job Description

Position: Hospitality Guest Experience Coordinator

Company: Accor Hotels

Location: Harar, Ethiopia

Experience: 2-4 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Front Office

Salary: 15,000 – 25,000 SSP

Vacancies: 1

Company Overview

Accor Hotels is a global leader in the hospitality sector, operating thousands of properties across various brands ranging from luxury to economy. Our mission is to provide exceptional service and create unforgettable memories for every traveler. As we expand our footprint within East Africa, we are looking for dedicated professionals to join our growing team. We pride ourselves on a culture of excellence, diversity, and innovation, ensuring that every guest feels at home regardless of where they are in the world. Finding quality Ethiopia Jobs is easier with a global partner like Accor, as we offer structured career paths and international standards of operation.

We are committed to sustainable tourism and community engagement, ensuring that our presence in historic cities like Harar contributes positively to the local economy and cultural preservation. For those seeking Career Opportunities in Ethiopia, Accor represents a gold standard in professional development and service excellence.

Explore more about our global standards at https://ethiopiajobssearch.com.

Job Overview

The Hospitality Guest Experience Coordinator will play a pivotal role in ensuring that every guest’s stay is seamless, personalized, and memorable. This role is not just about checking guests in and out; it is about anticipating needs before they are expressed. You will act as the primary point of contact for guest inquiries, managing everything from special dietary requirements to local excursion bookings. This position requires a high level of emotional intelligence and a proactive approach to problem-solving. As we continue Hiring in Ethiopia, we seek individuals who embody the spirit of hospitality and possess a deep understanding of luxury service standards.

This is a unique Job Vacancy in Ethiopia for a professional who thrives in a fast-paced, multicultural environment and enjoys interacting with people from diverse backgrounds.

Key Responsibilities

• Coordinate personalized welcome amenities for VIP guests and returning patrons.
• Liaise with the housekeeping and food and beverage departments to ensure room readiness and special requests are met.
• Resolve guest complaints promptly and professionally to ensure high satisfaction scores.
• Provide detailed information regarding local attractions, historical sites, and dining options in Harar.
• Maintain accurate guest profiles to personalize future stays.
• Monitor guest feedback through digital platforms and implement service improvements.

Required Skills

• Exceptional verbal and written communication skills in English and Amharic.
• Strong interpersonal skills with a natural ability to build rapport with guests.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Advanced problem-solving abilities and the ability to remain calm under pressure.
• Cultural sensitivity and awareness of international hospitality etiquette.

Education

A Bachelor’s degree in Hospitality Management, Tourism, or a related field is required. Certifications in Customer Service or Hotel Operations are highly desirable.

Experience

A minimum of 2 to 4 years of experience in a front-of-house or guest relations role within a 4-star or 5-star hotel environment is essential. Proven experience in handling complex guest requests and resolving conflicts is preferred.

Salary

The monthly salary for this position ranges from 15,000 to 25,000 SSP, depending on experience and performance metrics.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Discounts on Accor hotel stays worldwide.
• Opportunities for international transfers and training.
• Paid annual leave and public holidays.

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Training

• Accor Global Service Excellence Program.
• Advanced Property Management System training.
• Language and cultural competency workshops.
• Leadership development modules for future management roles.

Working Environment

The working environment is dynamic and highly interactive. You will spend a significant portion of your time on the floor, interacting with guests and staff. While the role is primarily based in Harar, the standards and training provided are aligned with international benchmarks. This is a prime example of Employment in Ethiopia within the high-end service sector.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. Please ensure all documents are submitted through our official recruitment portal. We are looking for the best talent to join our team of professionals.

Check out more global vacancies at https://lesothojobsearch.com/job-vacancy-lesotho/.

Equal Opportunity Statement

Accor Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.