Field Service Engineer Job Vacancy in Dire Dawa, Ethiopia – Technology – Hardware
Job Description
Position: Field Service Engineer
Company: Dell Technologies Ethiopia
Location: Dire Dawa, Ethiopia
Experience: 3-5 years
Education: Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field
Employment Type: Full-time
Industry: Technology – Hardware
Department: Field Services
Salary: 180,000 – 250,000 SSP per month
Vacancies:1
Company Overview
Dell Technologies is a global leader in innovative technology solutions, delivering end‑to‑end services that empower businesses and individuals worldwide. With a strong commitment to digital transformation, Dell has established a regional hub in Ethiopia to support the growing demand for reliable hardware, cloud infrastructure, and enterprise services. Operating from Dire Dawa, Dell Technologies Ethiopia collaborates with local partners, government agencies, and educational institutions to foster a technology‑driven ecosystem. The company’s mission is to drive inclusive growth, create high‑skill jobs, and contribute to Ethiopia’s Vision 2030 by delivering cutting‑edge hardware solutions and exceptional customer service. This presence makes Dell a premier employer for professionals seeking to shape the future of technology in Ethiopia.
Job Overview
The Field Service Engineer will be the frontline technical expert responsible for installing, maintaining, and repairing Dell hardware solutions across the Dire Dawa region and surrounding areas. This role is critical to ensuring customer satisfaction, minimizing downtime, and upholding Dell’s reputation for reliability. As part of the Field Services department, you will work closely with sales teams, product specialists, and support centers to deliver comprehensive solutions that meet the unique needs of businesses, educational institutions, and government entities. The position offers a dynamic environment where you will travel to client sites, troubleshoot complex hardware issues, and provide on‑site training, contributing directly to Dell’s growth in the Ethiopian market. This opportunity aligns with the broader goal of creating sustainable career opportunities in Ethiopia and supports the nation’s ambition to become a regional technology hub.
Key Responsibilities
- Install, configure, and commission Dell servers, storage systems, networking equipment, and peripheral devices at customer locations.
- Diagnose and resolve hardware failures, perform preventive maintenance, and replace defective components efficiently.
- Provide on‑site technical support and training to end‑users, ensuring proper usage and optimal performance of Dell solutions.
- Document service activities, generate detailed reports, and update the service management system in real time.
- Collaborate with sales and solution architects to identify upsell opportunities and recommend appropriate hardware upgrades.
- Maintain inventory of spare parts, tools, and equipment, and coordinate with logistics to ensure timely availability.
- Adhere to safety protocols, company policies, and local regulations while performing field operations.
- Participate in regional knowledge‑sharing sessions and contribute to continuous improvement initiatives.
Required Skills
- Strong technical knowledge of Dell hardware platforms, including servers, storage arrays, and networking gear.
- Proficiency in troubleshooting hardware, firmware, and BIOS issues.
- Excellent communication skills for interacting with customers, team members, and management.
- Ability to work independently, manage time effectively, and prioritize multiple service tickets.
- Familiarity with Windows and Linux operating systems, as well as basic networking concepts.
- Customer‑focused mindset with a commitment to delivering high‑quality service.
- Valid driver’s license and willingness to travel extensively across the region.
Education
A Bachelor’s degree in Electrical Engineering, Computer Engineering, Information Technology, or a closely related discipline is required. Certifications such as Dell EMC Proven Professional, CompTIA A+, or Cisco CCNA are advantageous and demonstrate a commitment to technical excellence.
Experience
Applicants should possess 3‑5 years of hands‑on experience in field service engineering, hardware maintenance, or a similar technical support role. Prior experience working with enterprise‑grade hardware in a fast‑paced environment will be highly valued.
Salary
The compensation package ranges from 180,000 to 250,000 SSP per month, reflecting the candidate’s experience, certifications, and performance. Salary is paid monthly and is subject to periodic review based on individual and company performance.
Benefits
- Comprehensive health insurance covering medical, dental, and vision care.
- Retirement savings plan with employer contributions.
- Paid annual leave, sick leave, and public holidays in accordance with Ethiopian labor law.
- Company‑provided mobile phone and laptop for business use.
- Performance‑based bonuses and incentives.
- Employee assistance program and wellness initiatives.
Training
- On‑boarding program that includes product certification, safety training, and customer service excellence.
- Continuous technical training through Dell’s global learning platform.
- Opportunities to attend regional conferences, workshops, and industry events.
- Mentorship from senior engineers and access to a knowledge‑base repository.
Working Environment
The role combines office‑based planning with extensive field work. You will be part of a collaborative team that values innovation, integrity, and professional growth. Dell Technologies Ethiopia promotes a culture of inclusion, where diverse perspectives are encouraged and respected. The work environment adheres to the highest safety standards, and employees are equipped with the tools and resources needed to succeed.
Application Process
Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed by the recruitment team, and shortlisted candidates will be invited for a virtual interview followed by a practical assessment. Successful applicants will receive an offer letter detailing compensation, benefits, and start‑date information.
https://ethiopiajobssearch.com
Equal Opportunity Statement
Dell Technologies Ethiopia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. Our hiring practices focus on merit, competence, and potential, ensuring that every candidate receives fair consideration.
