Job Description

Digital Banking Transformation Program Director at Commercial Bank of Ethiopia

Drive Innovation, Digital Finance Growth and Banking Excellence

Position: Digital Banking Transformation Program Director

Company: Commercial Bank of Ethiopia (CBE)

Location: Addis Ababa, Ethiopia

Employment Type: Full-Time

Industry: Banking, Financial Services, Digital Transformation

Department: Digital Banking and Innovation

Experience Required: 10–15 Years

Education Required: Bachelor’s Degree or Master’s Degree in Information Technology, Computer Science, Banking, Finance, Business Administration, Digital Transformation, or related discipline

Salary: USD 7,500 – USD 14,000 per month

Vacancies: 1

Reports To: Chief Digital Officer

About Commercial Bank of Ethiopia

Commercial Bank of Ethiopia (CBE) is Ethiopia’s largest commercial bank, serving millions of customers through an extensive branch network, digital banking platforms, mobile banking services, corporate banking operations, and innovative financial solutions. The bank continues to invest heavily in digital transformation initiatives to strengthen customer experience, operational efficiency, and financial inclusion.

As part of its strategic growth agenda, CBE seeks an experienced Digital Banking Transformation Program Director to lead enterprise-wide digital modernization initiatives, banking technology innovation, customer experience enhancement programs, and digital product expansion projects.

Professionals exploring jobs in Ethiopia increasingly view digital banking leadership roles as some of the most attractive executive opportunities within East Africa’s financial sector.

Position Summary

The Digital Banking Transformation Program Director will oversee the planning, implementation, and optimization of digital banking initiatives designed to improve customer engagement, operational efficiency, revenue growth, and technology adoption.

The successful candidate will:

• Lead enterprise digital transformation projects.
• Develop digital banking strategies.
• Improve customer experience programs.
• Support mobile banking expansion.
• Enhance online banking platforms.
• Lead fintech partnerships.
• Drive innovation initiatives.
• Strengthen operational efficiency.
• Manage technology investments.
• Support financial inclusion programs.
• Oversee digital product development.
• Coordinate cross-functional teams.
• Improve service delivery standards.
• Promote data-driven decision-making.
• Deliver measurable business outcomes.

Candidates seeking job openings in Ethiopia often prioritize leadership opportunities that combine technology, strategy, and customer-focused innovation.

Key Responsibilities

Digital Banking Strategy Development

Responsibilities include:

• Developing long-term digital banking roadmaps.
• Supporting enterprise transformation initiatives.
• Identifying innovation opportunities.
• Improving digital service delivery.
• Enhancing customer engagement channels.
• Supporting business growth objectives.
• Developing technology adoption plans.
• Managing transformation priorities.
• Strengthening digital competitiveness.
• Aligning projects with strategic objectives.

Organizations involved in recruitment in Ethiopia increasingly seek leaders capable of delivering digital innovation while maintaining operational excellence.

Digital Product and Platform Management

The selected candidate will:

• Lead mobile banking enhancements.
• Improve internet banking platforms.
• Support digital wallet initiatives.
• Enhance customer self-service solutions.
• Coordinate fintech integrations.
• Improve payment system functionality.
• Support customer onboarding automation.
• Strengthen digital security capabilities.
• Expand digital service offerings.
• Improve platform performance metrics.

Professionals searching for jobs in Addis Ababa frequently seek executive opportunities within rapidly evolving digital industries.

Customer Experience and Innovation

The successful candidate will:

• Improve customer journey mapping.
• Support customer retention initiatives.
• Enhance digital accessibility.
• Develop service improvement programs.
• Implement innovation strategies.
• Monitor customer satisfaction metrics.
• Improve user adoption rates.
• Strengthen customer engagement.
• Support digital education campaigns.
• Deliver exceptional customer experiences.

Candidates interested in a job in Ethiopia increasingly encounter growing demand for customer-centric digital leadership.

Technology and Project Leadership

Responsibilities include:

• Managing enterprise technology projects.
• Coordinating technology vendors.
• Supporting cloud migration initiatives.
• Improving cybersecurity readiness.
• Enhancing digital infrastructure.
• Supporting AI-driven banking solutions.
• Strengthening project governance.
• Monitoring implementation schedules.
• Managing project risks.
• Delivering successful project outcomes.

Companies actively hiring in Ethiopia continue investing in technology leaders capable of managing complex digital transformation programs.

Financial Performance and Growth

The Digital Banking Transformation Program Director will:

• Analyze business performance.
• Support revenue growth initiatives.
• Improve operational efficiency.
• Enhance digital adoption metrics.
• Support cost optimization strategies.
• Monitor project ROI.
• Develop business performance dashboards.
• Support investment planning.
• Improve service profitability.
• Strengthen organizational growth.

Required Qualifications

Applicants should possess:

• Bachelor’s Degree in Computer Science.
• Bachelor’s Degree in Information Technology.
• Bachelor’s Degree in Finance.
• Bachelor’s Degree in Business Administration.

Preferred qualifications include:

• Master’s Degree in Digital Transformation.
• MBA.
• Project Management Professional (PMP) Certification.
• Certified Digital Banking Professional Certification.
• Agile Project Management Certification.
• Technology Leadership Certification.

Professional Experience

Candidates should demonstrate:

• 10–15 years of professional experience.
• Experience leading digital transformation initiatives.
• Banking or financial services experience.
• Technology project leadership expertise.
• Customer experience management experience.
• Digital product development knowledge.
• Vendor management capability.
• Financial performance management expertise.
• Team leadership experience.
• Strategic planning capability.

Organizations looking to hire in Ethiopia highly value professionals capable of combining business strategy with digital innovation expertise.

Core Competencies

The ideal candidate should possess:

• Strategic leadership.
• Digital banking expertise.
• Innovation management.
• Project management excellence.
• Customer experience leadership.
• Communication skills.
• Financial analysis capability.
• Stakeholder management expertise.
• Problem-solving ability.
• Decision-making effectiveness.
• Change management capability.
• Technology leadership skills.

Training and Development

Commercial Bank of Ethiopia offers:

• Executive leadership development programs.
• International banking conferences.
• Digital transformation certifications.
• Fintech innovation workshops.
• Technology leadership training.
• Project management programs.
• Cybersecurity awareness courses.
• Customer experience excellence training.
• Strategic management seminars.
• Continuous professional development initiatives.

Professionals researching vacancies in Ethiopia frequently prioritize organizations that actively invest in employee growth and future leadership development.

Compensation and Benefits

The selected candidate will receive:

• Competitive executive salary.
• Annual performance bonus.
• Medical insurance coverage.
• Housing allowance.
• Transportation allowance.
• Retirement benefits.
• Professional certification sponsorship.
• International training opportunities.
• Wellness programs.
• Paid annual leave.
• Life insurance coverage.

Career Market Insights

Professionals interested in job posting in Ethiopia opportunities can explore market trends and employment updates through Digital Banking Transformation Program Director in Ethiopia.

Candidates comparing regional executive opportunities frequently review positions available through Digital Banking Transformation Program Director in Nigeria.

Individuals searching for jobs in Ethiopia, jobs in Addis Ababa, vacancies in Ethiopia, job openings in Ethiopia, recruitment in Ethiopia, hire in Ethiopia, recruit in Ethiopia, hiring in Ethiopia, job portal in Ethiopia, banking jobs in Ethiopia, digital transformation jobs, executive jobs in Ethiopia, technology leadership careers, financial services vacancies, digital banking careers, and management jobs in Ethiopia may find this opportunity particularly attractive.

Additional East African labor market insights can be explored through Digital Banking Transformation Program Director in Kenya while regional employment trends may also be reviewed through Digital Banking Transformation Program Director in Uganda.

Career Advancement Opportunities

This role provides progression opportunities toward:

• Chief Digital Officer.
• Chief Innovation Officer.
• Chief Technology Officer.
• Executive Director of Digital Banking.
• Group Digital Transformation Executive.
• Chief Executive Officer.

Application Process

Interested candidates should submit:

• Updated CV/Resume.
• Cover Letter.
• Academic Certificates.
• Professional Certifications.
• Employment References.
• Government-issued Identification.
• Digital Transformation Portfolio.
• Leadership Achievement Summary.

Only shortlisted candidates will be contacted for interviews, technical assessments, leadership evaluations, and final selection procedures.